Shipping & Delivery
Last updated: August 30, 2026
We want delivery to feel as straightforward as the rest of your VELYVA experience. Here is what to expect after you order.
Free standard shipping
Standard shipping is currently free across our active catalog, with no minimum order value. No code is needed; the free Standard option is applied automatically when available at checkout.
If checkout displays a different shipping method, product-specific restriction or destination-specific rate, the option and rate shown at checkout are the final terms for that order.
Delivery timing
Delivery timing can vary by product and destination. For the VELYVA Heat + Vibration Massage Ring, processing typically takes 1–3 days, and most U.S. deliveries arrive approximately 4–9 days after dispatch. Occasional carrier, customs, weather, holiday or high-volume delays can take longer.
If a more specific estimate is shown on a product page or at checkout, that estimate is the most relevant one for your order. Delivery dates are estimates unless we expressly state otherwise.
Order processing
Orders require processing before shipment. Processing time can vary by product, fulfillment location and order volume. Orders placed on weekends or public holidays may begin processing on the next business day.
Tracking
Tracking details are provided once your order ships and tracking is available. Carrier systems can sometimes take a little time to display the first update.
Shipping destinations
Available destinations are confirmed at checkout and can vary by product and fulfillment location.
Multiple packages
Items in the same order may occasionally be fulfilled from different locations. If that happens, your order may arrive in more than one package and at different times.
Customs, duties & import charges
International orders may be subject to duties, taxes or import charges under the rules of the destination country. Where these charges are not collected at checkout, they may be the recipient’s responsibility.
Address changes
Please check your shipping address carefully before placing an order. If you notice an error afterward, contact us as soon as possible. We will try to help, but an address change cannot be guaranteed once fulfillment or shipment has begun.
Delayed or missing orders
If your order is significantly beyond the expected delivery window, or tracking shows delivered and you cannot locate the package, please contact us with your order number so we can review the available tracking and fulfillment information.